When should a contractor conduct a final walkthrough with the client?

Conducting a final walkthrough with the client after project completion serves several important purposes. This is the time when both the contractor and the client can inspect the work together, ensuring that everything has been completed to the agreed specifications and standards. The final walkthrough allows the client to verify that all elements of the project meet their expectations and that any potential issues can be addressed before the project is officially closed.

During this phase, the contractor can point out key features, explain how to use certain aspects of the project, and provide maintenance recommendations. It is also an opportunity to finalize any paperwork related to project completion, including warranties, and to settle any remaining payments. This practice not only reinforces professional accountability but also helps in fostering a positive relationship with the client, ensuring satisfaction with the completed work.

Scheduling the walkthrough at this final stage is essential, as it enables comprehensive evaluation and resolution of issues before handing over the project. Conducting it at other times, such as before starting or midway through the project, would not be practical or useful for concluding the work satisfactorily.